How can I manage my Two-Factor Authentication (2FA) as a Self Service user?

If you are a Self Service user, this article will walk you through the different ways to manage your 2FA

As a Self Service User, these are the different ways you can manage your 2FA:

Enable 2FA for your account

If your company has not enforced 2FA for all of its users, you can still choose to enable 2FA for your account only. To do that, follow these steps:

1. Login to your MyHR account (https://app.myhr.works/login)
2. Click on the Edit button at the bottom of the Overview section
3. On the right hand side of the page, locate the Change 2FA section and click on the Edit 2FA settings link
4. You will be given an option to Set up 2FA
5. Type in your password and click on the Set up 2FA button, this will take you through the 2FA setup process

Congratulations! You've successfully set up 2FA for your account!

If you have previously set up 2FA on your account and as long as it's not mandatory for your company, you can disable 2FA for your account. To disable 2FA, follow these steps:

1. Login to your MyHR account (https://app.myhr.works/login)
2. Click on the Edit button at the bottom of the Overview section
3. On the right hand side of the page, locate the Change 2FA section and click on the Edit 2FA settings link
4. Locate the Disable 2FA option. Note: You will not see this option if 2FA is enforced for your company.
5. Enter your Password and your 2FA Code. Note: If you do not have access to your 2FA code, then you can use a backup code instead. The backup codes were given to your during your 2FA setup process
6. Click on the Disable 2FA button

Congratulations! You've successfully disabled 2FA for your account!

You can switch your 2FA device only if the following conditions are met:

• You have previously setup 2FA for your account, and
• You have access to your 2FA device (the device where you can access your 2FA code)
  
  OR
• You have access to your 2FA backup codes

If you do not meet the previous conditions, please contact MyHR through this email: customersuccess@myhr.works

If you do meet the previous conditions, follow these steps to Switch your 2FA device:

1. Login to your MyHR account (https://app.myhr.works/login)
2. Click on the Edit button at the bottom of the Overview section
3. On the right hand side of the page, locate the Change 2FA section and click on the Edit 2FA settings link
4. Locate the Switch your 2FA device option
5. Click on the I have my old device or a backup code option
6. Enter your Password and your 2FA Code. Note: If you do not have access to your 2FA code, then you can use a backup code instead. The backup codes were given to you during your 2FA setup process
7. Click on the Switch 2FA Device button, this will take you through to the 2FA setup process. Please go through the 2FA setup process with the your new 2FA device

Congratulations! You've successfully switched your 2FA device!

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