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How can I manage my two-factor authentication (2FA) as a self-service user?

If you are a self-service user, this article will walk you through the different ways to manage your 2FA.

Contents

Overview

Step-by-step instructions

Installing a third party authentication app

How to set up 2FA

How to log in using 2FA

How to enable 2FA for your account

How to disable 2FA for your account 

FAQs and troubleshooting

Locked out of your account?

How to switch your 2FA device

Support options

Overview

Two-Factor Authentication (2FA) is a secure login method that requires you to provide two or more pieces of evidence (factors) before accessing your account. This adds an extra layer of protection and helps keep your MyHR account safe from unauthorised access.

Your organisation may have enforced 2FA across their account, which will require you to use a 2FA method to log into MyHR.

If your organisation has not enforced 2FA at the organisation-wide level, you can choose to enable 2FA as an individual user. 

Step-by-step instructions

Installing a third party authentication app.

A third-party authenticator app is an application — usually installed on your smartphone, tablet, or computer — that generates secure, time-based verification codes used for logging in to online accounts.

These apps are called “third-party” because they’re independent of the service you’re logging into (e.g., MyHR, Google, or Microsoft). They simply handle the second step of login security for many different platforms.

Before setting up 2FA on MyHR, please ensure you have installed a compatible 2FA app on your mobile device or computer.  
 
The following are popular 2FA apps compatible with MyHR:

Check with your manager whether your organisation has a 2FA app they require you use.

How to set up 2FA

If 2FA is enforced, the next time you log in to your MyHR account, you will be prompted to set up 2FA.

  1. Download and install a 2FA app from the list above, if you haven't already.

  2. When prompted during login, open your authenticator app and scan the QR code shown on the MyHR screen. If you can't scan the QR code, you can copy the text code and paste it manually into your app.

  3. Once scanned, your app will display a 6-digit code.

  4. Enter this 6-digit code in the Code text box on MyHR.

  5. Click Submit.

    Important: If you see an error saying the code is invalid, check your device’s time settings. The date and time must be set to sync automatically with internet time, as codes expire every 30 seconds.

  6. After successfully submitting the code, you’ll be shown a list of backup codes.

    1. Copy and save these backup codes in a secure location.

    2. Each code is one-time use, in case you lose access to your device.

  7. Click Done.

How to log in using 2FA

Once 2FA is set up, you'll be asked to enter a code every time you log in.

  1. Enter your MyHR login credentials as normal.

  2. Open your authenticator app and find the 6-digit code for MyHR.

  3. Enter the code in the Code text box.

  4. (Optional) Tick the Trust this device for 14 days checkbox if you don’t want to be prompted again on this device for the next 14 days.

  5. Click Submit.

Note: If you log in from a different device, you'll need to enter your 2FA code again.

How to enable 2FA for your account

If your organisation has not enforced 2FA for all of its users, you can choose to enable 2FA for your account only. To do that, follow these steps:

  1. Login to your MyHR account
  2. Click on your organisation's name in the left side bar.
  3. Click on your name to edit your details.
  4. On the right hand side of the page, locate the Change 2FA section and click on the Edit 2FA settings link.
  5. You will be given an option to Set up 2FA.
  6. Type in your password and click on the Set up 2FA button. This will take you through the 2FA setup process.

How to disable 2FA for your account

If you have previously set up 2FA on your account and as long as it's not mandatory for your organisation, you can disable 2FA for your account. To disable 2FA, follow these steps:

  1. Login to your MyHR account
  2. Click on your organisation's name in the left side bar.
  3. Click on your name to edit your details.
  4. Locate the Disable 2FA option. Note: You will not see this option if 2FA is enforced for your company.
  5. Enter your Password and your 2FA Code. Note: If you do not have access to your 2FA code, then you can use a backup code instead. The backup codes were given to your during your 2FA setup process.
  6. Click on the Disable 2FA button.

 

FAQs and troubleshooting

I've been locked out of my login account

If you have tried an invalid 2FA code too many times, you will be locked out of your login account.

To unlock your account, reset your password or ask your manager to reset your 2FA.

How to switch your 2FA device 

You can switch your 2FA device only if the following conditions are met:

  • You have previously setup 2FA for your account, and
  • You have access to your 2FA device (the device where you can access your 2FA code) OR
  • You have access to your 2FA backup codes

If you meet these conditions, follow these steps to Switch your 2FA device:

  1. Login to your MyHR account
  2. Click on your organisation's name in the left side bar.
  3. Click on your name to edit your details.
  4. On the right hand side of the page, locate the Change 2FA section and click on the Edit 2FA settings link
  5. Locate the Switch your 2FA device option
  6. Click on the I have my old device or a backup code option
  7. Enter your Password and your 2FA Code. Note: If you do not have access to your 2FA code, then you can use a backup code instead. The backup codes were given to you during your 2FA setup process.
  8. Click on the Switch 2FA Device button. This will take you through to the 2FA setup process. Please go through the 2FA setup process with your new 2FA device.

If you do not meet the previous conditions, please contact MyHR through this email: customersuccess@myhr.works


Support Options

If you need more help, our HR and systems support teams are always here for you!

If you have questions, message the MyHR team via the Ask Us chat feature or call us on:
NZ - 0800 69 47 69 (0800 MY HR NZ) or +64 9 887 3345
AU - 02 7908 2240
CA - 1 855 694 7224