If you or your employee can't receive the 2FA code to log in to MyHR, 2FA for that user can be reset which will prompt them to set it up again when they next log in.
READ: Reset 2FA for an owner or manager
READ: Reset 2FA for an employee
READ: Reset 2FA when you are the owner
Who can reset 2FA
If your company requires 2FA and you or your employee can't log in to disable or switch 2FA, an Owner user can reset any employee, owner or manager's 2FA.
If you are an employee, check with your manager in the first instance to identify who is an Owner in MyHR. Alternatively, email help@myhr.works and we can find the right contact.
Steps to reset 2FA for an owner or manager
- As an Owner user, log in to your MyHR account (https://app.myhr.works/login)
- Select the menu link in the top left-hand corner. The menu link is in the format of: [Company name] / [Full name].
- Select Manage Account.
- Select the user who needs their 2FA reset.
- Select the Reset 2FA button.
- Your user can now try to log in again and they will be prompted to set up their 2FA.
Steps to reset for an employee (person)
- As an Owner user, log in to your MyHR account (https://app.myhr.works/login)
- Go to the relevant person's overview and select Edit details.
- Select the Reset 2FA button from the options on the right-hand side on desktop, or below the details on mobile.
- Your user can now try to log in again and they will be prompted to set up their 2FA.
Steps to reset when you are the owner
If you have another owner in your company, contact them to help you reset your 2FA.
If you cannot contact another owner, please phone MyHR for urgent assistance or email help@myhr.works and we'll be able to reset the Two-Factor Authentication on your behalf.