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How to reset two-factor authentication (2FA)

If you or your employee can't receive the 2FA code to log in to MyHR, 2FA for that user can be reset, which will prompt them to set it up again when they next log in.

Contents

Overview - who can reset 2FA

Step-by-step instructions

How to reset 2FA for an owner or manager user

How to reset 2FA for an employee

How to reset 2FA as an account owner user

Support options

Overview - who can reset 2FA

If your company requires 2FA and you or your employee can't log in to disable or switch 2FA, an Owner user can reset any employee, owner or manager's 2FA.

If you are an employee, check with your manager in the first instance to identify who is an Owner in MyHR. 

 

Step-by-step instructions

How to reset 2FA for an owner or manager

  1. As an Owner user, log in to your MyHR account.
  2. Click on the Settings gear at the top-right, then click on Settings to open organisation settings.

    MyHR app with settings menu item open.
  3. Select the user who needs their 2FA reset.

    MyHR's user settings page.

  4. Click the Reset 2FA button.

    "Reset 2FA" button on Charadian's user details page.

  5. Your user can now try to log in again and they will be prompted to set up their 2FA.

 

How to reset for an employee (person)

  1. As an Owner user, log in to your MyHR account.
  2. Go to the relevant person's overview and click Edit details.

    Person's overview page with "Edit details" link highlighted.

  3. Click the Reset 2FA button from the options on the right-hand side on desktop or below the details on mobile.

    "Reset 2FA" button on page to edit person's details.
  4. Your user can now try to log in again and they will be prompted to set up their 2FA.

How to reset 2FA as an account owner user

If you have another owner in your company, contact them to help you reset your 2FA.

If you cannot contact another owner, please phone MyHR for urgent assistance or email help@myhr.works and we'll be able to reset the two-factor authentication on your behalf.

 

Support Options

If you need more help, our HR and systems support teams are always here for you!

If you have questions, message the MyHR team via the Ask Us chat feature or call us on:
NZ - 0800 69 47 69 (0800 MY HR NZ) or +64 9 887 3345
AU - 02 7908 2240
CA - 1 855 694 7224