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KiwiSaver changes (NZ)- sending communications via custom reminders

Guide for managers on how to send communications to their team members about upcoming KiwiSaver changes in New Zealand using the custom reminder feature in MyHR.

Contents

Overview

Communication Content

Step-by-step instructions

Support

Overview

You've read our Changes to KiwiSaver FAQs and you're ready to communicate with your team. The easiest way to communicate is to send out information via the custom reminder feature in MyHR.

We have also provided you with suggested content that can be copied into the reminder. 

KiwiSaver Change Communication Content

Title: KiwiSaver changes 

Description:
The Government is making changes to KiwiSaver contribution rates over the next few years. Here’s a breakdown of what’s changing and how it may affect you.

From 1 April 2026

  • Default KiwiSaver contribution rate increases to 3.5%
    This applies to both employee and employer contributions (up from 3%).
  • You can choose to stay at 3% if needed
    From 1 February 2026, you can apply to IRD for a temporary rate reduction if:
    • You can’t afford the increase, or
    • You want to prioritise other savings.
  • How temporary rate reductions work
    • You can reduce your rate for 3 months (92 days) up to 12 months
    • You can apply as many times as you like
    • Applications must be made directly to IRD
    • We will be notified by IRD when your rate changes.
  • What happens to your employer contribution (we recommend picking one of the two options below/delete the one that isn’t applicable)
    • We will continue contributing at 3.5%, even if you reduce your rate, or
    • We will match your reduced contribution rate. When we are notified that your rate reduction period is over, we will revert to the default contribution rate.

From 1 April 2028

  • The default KiwiSaver contribution rate will increase again to 4% for both you and your employer.

Need more information?

  • Visit ird.govt.nz/kiwisaver-changes
  • Or contact us if you have questions about how this applies to you.

Step-by-step instructions how to set this up in Custom Reminders

  1. Go to Reminders on the left hand side navigation menu.
  2. Select + Add Reminder.
  3. Select Select People...
  4. Select the relevant employees, this can either be done by individually selecting the employee name, or via department and selecting select all.
  5. Select the event date (set a date in future)
  6. Select the Category drop down menu and select other from the list.
  7. Under Title, type  "Changes to KiwiSaver".
  8. Under Description, copy and paste the above communication.
  9. Select Send a reminder email about this upcoming event.
  10. Under Record Outcome, select None.
  11. Select Submit.

Support Options

If you need more help, our HR teams are always here for you!

If you have questions, message the MyHR team via the Ask Us chat feature or call us on:
NZ - 0800 69 47 69 (0800 MY HR NZ) or +64 9 887 3345.