Smart Agreements - Frequently Asked Questions
Frequently asked questions around MyHR's most powerful feature, a first in HR tech, Smart Agreements.
About the upgrade
What's changing?
Fast Track is retiring, and Smart Agreements is taking its place. Same 4-business-hour SLA, but now it's built right into MyHR. You build the agreement yourself, step by step, with our team backing you up the whole way.
Why the change?
Fast Track meant filling in a form and waiting on us. Smart Agreements puts you in control — select your clauses, personalise the cover letter, and generate the agreement on the spot. More control, built with MyHR's expertise. Our team is a click away if you need help.
Do I have to do anything to get it?
You can upgrade in the platform, or, if you are in an eligible group (existing Fast Track customers), we activate it for you and let you know first, so you can opt out before it starts.
I got a notice saying I've been auto-upgraded. What now?
You've got 60 days before the upgrade takes effect. During that time you still have full access to Smart Agreements. If you opt out before the 60-day window closes, you'll revert to the standard process and lose access to Smart Agreements.
What if I opt out?
You'll stay on the standard process — 48-hour SLA, no fast-track option. You can still upgrade to Smart Agreements later if you change your mind. Note: upgrading at a later date will incur the standard subscription cost. Contact us via Ask Us in MyHR for current pricing details.
Will my existing agreements or clauses be affected?
No - this only affects how new agreements are generated going forward. Your existing agreements and clauses remain unchanged.
Is there extra cost?
To gain full access to Smart Agreements, you will need to upgrade your subscription with us. The upgrade comes with a cost which will show in your next invoice once you've upgraded. If you self-upgrade, you will see the cost associated to the upgrade directly in the app.
What if I don't want the feature anymore?
Once you've upgraded your account, you can't reverse this — Smart Agreements is the new standard for creating employment agreements in MyHR. If you have questions before committing, contact us via Ask Us.
About the product
What is Smart Agreements?
It lets you build a complete, ready-to-send employment agreement inside MyHR — no back-and-forth, no waiting on a form. MyHR automation applies the right rules for your business, and you review and tweak everything before it goes out.
How do I know if I've got access?
If you add a person, or request an updated agreement, you will see an extended flow. Not seeing the new experience? Get in touch and we can help troubleshoot and upgrade you.
I am worried that MyHR isn't reviewing the agreements/contracts. How do I know if I am doing it right?
Smart Agreements is built around our team's HR knowledge and expertise, with your specific clauses and rules pre-configured from the start. If you're not sure about something, our team is just a click away via Ask Us. Our approval and notification workflows add an extra review layer before any agreement reaches your employee — contact us to set one up.
What employment types does it cover?
Permanent (full and part-time), fixed-term, and casual. Your account will only show the types available to you.
What if an employee's changing location or employment type?
Those still come to our team directly - we'll guide you through it.
Can I edit clauses partway through?
Yes. Hit Back to return to any step, make your changes, and your later steps stay put.
What if I spot an error after generating?
Not signed yet? you can regenerate a new agreement. Already signed? Get in touch via Ask Us and we'll pull it back and reissue.
Can I set up approval/notification workflows?
Yes - tell us the rules (who needs to approve, who needs notifying) and we'll build it into the flow for you. Contact us via Ask Us to get started. This feature is exclusive to MyHR's Smart Agreements.
Does it save my progress?
Automatically. Step away and come back to the employee's profile — you'll pick up right where you left off.
Check out our Subscription Upgrade Terms.
Support
Contact us via Ask Us in MyHR, or call:
- NZ: 0800 69 47 69 or +64 9 887 3345
- AU: 02 7908 2240
- CA: 1 855 694 7224