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Two-factor authentication (2FA)

This article will take you through the importance of 2FA, how to set up, and how to use 2FA with your MyHR account.

Two-Factor Authentication (2FA) is a secure login method that requires you to provide two or more pieces of evidence (factors) before accessing your account. This adds an extra layer of protection and helps keep your MyHR account safe from unauthorised access.
 

Step-by-step instructions

Before you begin - third party authenticator apps

Before setting up 2FA on MyHR, please ensure you have installed a compatible 2FA app on your mobile device or computer.
 
The following are popular 2FA apps compatible with MyHR:

How to set up 2FA

If 2FA is enforced, the next time you log in to your MyHR account, you will be prompted to set up 2FA.

  1. Download and install a 2FA app from the list above, if you haven't already.

  2. When prompted during login, open your authenticator app and scan the QR code shown on the MyHR screen. If you can't scan the QR code, you can copy the text code and paste it manually into your app.

  3. Once scanned, your app will display a 6-digit code.

  4. Enter this 6-digit code in the Code text box on MyHR.

  5. Click Submit.

    Important: If you see an error saying the code is invalid, check your device’s time settings. The date and time must be set to sync automatically with internet time, as codes expire every 30 seconds.

    MyHR app's two-factor authentication setup page. Showing QR code/text secret, alongside input field to submit 2FA code.

  6. After successfully submitting the code, you’ll be shown a list of backup codes.

    1. Copy and save these backup codes in a secure location.

    2. Each code is one-time use, in case you lose access to your device.

  7. Click Done.

MyHR app showing 2FA backup codes.

 

How to log in using 2FA

Once 2FA is set up, you'll be asked to enter a code every time you log in.

  1. Enter your MyHR login credentials as normal.

  2. Open your authenticator app and find the 6-digit code for MyHR.

  3. Enter the code in the Code text box.

  4. (Optional) Tick the Trust this device for 14 days checkbox if you don’t want to be prompted again on this device for the next 14 days.

  5. Click Submit.

Note: If you log in from a different device, you'll need to enter your 2FA code again.

MyHR app's 2FA/MFA verification page.


 

Support Options

If you need more help, our HR and systems support teams are always here for you!

If you have questions, message the MyHR team via the Ask Us chat feature or call us on:
NZ - 0800 69 47 69 (0800 MY HR NZ) or +64 9 887 3345
AU - 02 7908 2240
CA - 1 855 694 7224