How to Cancel or Pause Your Membership or Subscription
This article explains the available options and the process to request a cancellation or pause of a membership or subscription.
What are my options for cancelling or pausing a membership or subscription?You can request either a cancellation or a temporary pause of your membership. Requests are reviewed against your existing contract terms (for example, fixed-term contracts such as a 12‑month agreement).
Terms and conditions here: https://knowledge.myhr.works/terms-and-conditions
How do I start a cancellation or pause request?Contact our Customer Success team via the ask us bubble to initiate the request. The Customer Success team will review your account and discuss the applicable terms for cancellation or pausing.
Note: An account owner must complete this action.
What happens after I request a cancellation or pause?The Customer Success team will:
- Review your contract terms (including fixed-term commitments and notice periods).
- Consult internally as required to determine the appropriate procedures and options.
- Contact you with the outcome and next steps; this contact is typically made within a few days.
Provide the details needed to identify your account and the nature of your request (cancellation or pause) so the team can review your contract and advise on options.
Troubleshooting: what if I don't hear back?If you do not receive contact within a few days, follow up with Customer Success to request an update on the review and the decision.