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FANZ HR 0800 555 128 Advice Line and Member Offer

Terms and Conditions

1. FANZ HR 0800 Advice Line

The FANZ HR 0800 Advice Line is provided by MyHR for eligible FANZ franchisor and franchisee members.

The Advice Line is designed to provide an initial point of contact for businesses facing an HR issue or workplace situation. Our HR experts can help you understand the situation, consider your options and identify appropriate next steps.

0800 Advice Line Flyer

2. What the Advice Line includes

The Advice Line may be used to:
  • Get an initial steer on an HR or employment-related situation.
  • Talk through a difficult or potentially high-risk issue before taking action.

  • Understand possible options and next steps.

  • Sanity-check a proposed approach.

  • Identify when more detailed or ongoing HR support may be required.

Advice provided through the Advice Line is intended to offer initial guidance based on the information available at the time of the call.

3. Availability and reasonable use

The Advice Line is available Monday to Friday, between 9.00am and 5.00pm New Zealand time, excluding public holidays.

Each eligible FANZ member business may access the Advice Line up to three times per calendar quarter, subject to reasonable use.

MyHR may review usage where a business has an unusually high, frequent or ongoing need for support. In these circumstances, we may recommend that the business access its existing HR support arrangements or another appropriate MyHR service.

Unused calls do not roll over into future quarters.

4. What the Advice Line does not include

The Advice Line is intended to provide initial guidance only and does not include:

  • Drafting, reviewing or amending employment or HR documents.

  • Managing an HR or employment matter from start to finish.

  • Ongoing case management.

  • Attending meetings or workplace discussions.

  • Conducting workplace investigations.

  • Managing disciplinary, performance, grievance, restructuring or other formal processes on behalf of a business.

  • Legal representation or legal advice.

  • Replacing a business's usual HR support arrangements.

Where a matter requires more detailed support, MyHR may recommend an alternative service or support arrangement. Additional fees may apply.

5. Your responsibilities

The Advice Line is intended to support businesses in considering their options. Decisions about how to manage employees or workplace matters remain the responsibility of the franchisor or franchisee.

To provide appropriate guidance, callers should provide complete and accurate information about the situation.

MyHR's guidance is based on the information provided during the call. If relevant information is incomplete, inaccurate or changes after the advice is provided, the guidance may no longer be appropriate.

6. High-risk or complex matters

Some matters may require more detailed investigation, documentation, specialist advice or ongoing support.

Where this is the case, the MyHR HR expert may recommend that the matter is escalated to an appropriate HR service, specialist or legal adviser.

Accessing the Advice Line does not guarantee that MyHR will manage, resolve or provide ongoing support for a particular matter.

7. Changes to the service

MyHR may amend, suspend or withdraw the FANZ HR 0800 Advice Line or these Terms and Conditions where reasonably necessary.

Where possible, MyHR will provide reasonable notice of any material changes to eligible FANZ members.

FANZ Member Exclusive Offer

As a Platinum Partner of FANZ, MyHR is pleased to offer eligible FANZ members a discounted rate when signing up for a MyHR service.

8. The offer

Eligible FANZ members who sign up for MyHR on a minimum 12-month contract will receive:

  • 50% off the standard onboarding or implementation fee, and

  • 10% off the annual MyHR subscription price.

9. Eligibility

To access the FANZ Member Exclusive Offer, the business must:

  • Be a current eligible member of FANZ at the time of signing up.

  • Be a new MyHR customer, unless otherwise agreed by MyHR.

  • Enter into a minimum 12-month agreement with MyHR.

  • Meet MyHR's standard customer eligibility and onboarding requirements.

MyHR may request reasonable evidence of FANZ membership.

10. Offer conditions

The FANZ Member Exclusive Offer:

  • Applies only to eligible FANZ members.

  • Cannot be exchanged for cash.

  • Cannot be transferred to another business.

  • Cannot be used in conjunction with another MyHR promotion, discount or offer unless agreed by MyHR.

  • Applies only for the period and services agreed in the customer's MyHR agreement.

The 10% subscription discount applies to the agreed subscription price and does not automatically apply to additional services, implementation work, third-party costs or other charges unless specifically stated.

11. General

MyHR reserves the right to withdraw, amend or extend the FANZ Member Exclusive Offer at any time.

Any MyHR services purchased under this offer will also be subject to MyHR's applicable service agreement and standard terms and conditions.

These Terms and Conditions should be read alongside any applicable agreement between the customer and MyHR.